Privacy Policy
Last updated: 2026.1.19
This Privacy Policy explains how TopVIPShop (“we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you use our website, platform, and services (the “Services”).
This policy applies to:
Merchants who register and use TopVIPShop as a SaaS platform; and
End customers / consumers who interact with merchants using our platform.
1. Who We Are
TopVIPShop is a SaaS platform that provides tools for merchants to build, manage, and operate online stores, including but not limited to website hosting, product management, and integrations with third-party services.
For data protection purposes, TopVIPShop acts as:
a Data Controller for merchant account data; and
a Data Processor for personal data processed on behalf of merchants’ customers.
2. Information We Collect
2.1 Information You Provide Directly
For merchants:
Name, email address, phone number
Company name, business details
Login credentials and account settings
Billing and subion information
For consumers (end users of merchants):
Information submitted through merchant websites (e.g. name, email, address, order details), as determined by the merchant.
2.2 Information Collected Automatically
When you access our Services, we may collect:
IP address
Browser type and device information
Usage data (pages visited, actions taken)
Cookies and similar tracking technologies
3. How We Use Personal Data
We use personal data to:
Provide and operate the Services
Create and manage merchant accounts
Process subions and payments
Maintain platform security and prevent fraud
Improve performance, features, and user experience
Comply with legal and regulatory obligations
4. Merchants’ Customer Data
Merchants are responsible for:
determining the purpose and means of processing customer data;
providing their own privacy notices to consumers; and
ensuring compliance with applicable data protection laws.
TopVIPShop processes customer data only on documented instructions from merchants and does not use such data for its own independent purposes.
5. Sharing and Disclosure of Data
We may share personal data with:
Service providers (e.g. hosting, analytics, email, payment infrastructure)
Regulatory or legal authorities, when required by law
Professional advisers (legal, accounting, compliance)
We do not sell personal data.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
enable core platform functionality
analyze traffic and usage
improve user experience
You may control cookies through your browser settings.
7. Data Retention
We retain personal data only for as long as necessary to:
provide the Services
meet legal, accounting, or regulatory requirements
resolve disputes and enforce agreements
8. Data Security
We implement reasonable technical and organizational measures to protect personal data against:
unauthorized access
loss
misuse
alteration or disclosure
However, no system is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
access your personal data
request correction or deletion
restrict or object to processing
withdraw consent where applicable
Requests can be made by contacting us using the details below.
10. International Data Transfers
Your data may be processed in countries outside your jurisdiction. Where required, we implement appropriate safeguards to protect personal data in accordance with applicable laws.
11. Third-Party Services
Our platform may contain links or integrations with third-party services. We are not responsible for the privacy practices of those third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
TopVIPShop
Email: winstonguo@dramaflow.com.my
Address: NO.01-30 JALAN AUSTIN PERDANA 2/23 TAMAN AUSTIN PERDANA81100 JOHOR BAHRU JOHOR MALAYSIA