Last updated: 19 January 2026

At https://www.topvipshop.com/, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.

1.Refund Eligibility

Customers may request a refund or return only in the following situations:

①　the item received is damaged or defective,

②　the wrong item was delivered,

③　the item is materially different from the product deion,

④　the order cannot be fulfilled and shipped by us.

To be eligible for a refund or return, the customer must contact us within 15 days of receiving the item, unless otherwise required by applicable law.

2.Non-Refundable Situations

Refunds or returns may not be accepted in the following cases:

①　change of mind after the order has been processed or shipped,

②　items damaged due to misuse, improper handling, or normal wear and tear,

③　items that have been used, washed, altered, or are not in original condition,

④　personalized, customized, or made-to-order products,

⑤　digital products or downloadable items, if any,

⑥　requests made outside the stated refund window.

3.Return Conditions

If a return is approved, the item must be returned:

①　in its original condition,

②　with original packaging where applicable,

③　with all accessories, manuals, or related materials included.

We reserve the right to reject returns that do not meet these conditions.

4.How to Request a Refund

To request a refund or return, please contact our customer support with the following information:

①　your full name,

②　order number,

③　deion of the issue,

④　photos or video evidence where applicable.

Please send your request to: service@topvipshop.com

5.Return Shipping

If the return is due to our error, such as an incorrect, defective, or damaged item, we may bear the return shipping cost or provide an appropriate solution.

If the return is requested for other approved reasons, the customer may be responsible for return shipping costs unless otherwise required by law.

6.Refund Process

Once we receive and inspect the returned item, or once the refund case is otherwise approved, we will notify you of the outcome.

Approved refunds will generally be processed to the original payment method within 7-15 business days, depending on the payment provider and banking system.

7.Late or Missing Refunds

If you have not received your refund within the expected time:

please first check your bank account or payment account again,

contact your card issuer or payment provider, as processing times may vary,

if you still have not received the refund, please contact us at service@topvipshop.com.

8.Order Cancellation

Orders may only be cancelled before they are processed or shipped. Once an order has been processed or dispatched, cancellation may no longer be possible.

9.Contact Us

For any refund or return questions, please contact:

Hong Kong chalian International Co Co., Limited

Address: Unit83, No.45 Hoi Yuen Road Kwun Tong ,HongKong

Email： service@topvipshop.com

Phone： 852-65550405